Life Cycle Solution #5

Metrics – Measuring Desired Outcomes

One of the most critical aspects of OI/Career Consultants' Employee Life Cycle solutions is the important role we play in assisting our clients measure the effectiveness of their efforts to improve employee engagement, productivity and retention as well as other “business implications” of these efforts.

1. Executive Oversight and Accountability

OI/Career Consultants believes that one of the keys to lengthening the Employee Life Cycle is “ownership” for program success! We recommend the formation of an executive oversight committee that develops base line turnover data, sets goals and measures the impact or programs, moves information to action, calibrates the programs to assure continuous improvement.

2. Measuring Other Desired Business Outcomes

OI/Career Consultants’ Employee Life Cycle programs also measure the results each program has on other aspects of the business:

• Increase in Length of Employment
• Improvement of Employee Engagement
• Improvement of Employee Productivity
• Improvement in Customer Retention and Satisfaction
• Improvement in Revenues
• Improvement in Profitability
• Other Key Indices by Job, Business Unit, etc.

 

a better human experience—for a better business outcome.